Zidial Privacy Policy

Last Updated: 1/1/2025

Welcome to Zidial (“we,” “us,” or “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (zidial.com), our hosted VICIdial & AI-agent services, and any related applications (collectively “Services”).

By accessing or using our Services, you agree to the terms of this policy. If you don’t agree, please discontinue use.

1. Information We Collect

a. Information You Provide Us

We collect data you voluntarily submit, including:

• Contact information (name, email, phone, address)

• Account credentials (username, password)

• Billing and payment details

• Company or business information

• Communications and support requests

• Preferences, settings, and other profile data

b. Automatic & Usage Data

When you access our Services, we may automatically collect:

• IP address, device type, browser, operating system

• Log files, timestamps, access routes

• Usage behavior (pages visited, features used)

• Cookies, tracking identifiers, and analytics data

• If permitted, location data (e.g. approximate location)

c. Call & Telephony Data

Since we host dialer / telephony / AI agent services, we may collect:

• Call metadata (duration, timestamps, source/destination numbers)

• Voice recordings, transcripts, and call logs (where permitted by law)

• Performance metrics tied to agent sessions

d. Third-Party & Derived Data

We may receive information from external sources (e.g. marketing partners, public databases) and combine it with your existing data for analytics, insights, or verification.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Services

• Support account setup, authentication, and user management

• Process payments, billing, and subscriptions

• Communicate updates, security alerts, and service notices

• Respond to support requests and enforce our terms

• Monitor system performance, usage analytics, and trends

• Enhance security, fraud detection, and abuse prevention

• Deliver marketing communications (where consenting)

• Generate aggregated or de-identified insights

We may rely on your consent, contractual necessity, legitimate business interests, or legal obligations to process your data.

3. Sharing & Disclosure

We may share your personal information in these circumstances:

• Service Providers & Vendors
  Entities acting on our behalf (payment processors, cloud hosts, analytics services).

• Legal & Compliance
  If required by law, subpoena, or government request or to protect rights, safety, or integrity of Zidial.

• Business Transfers
  In the event of merger, acquisition, or sale, your data may be transferred (with notice).

• With Consent
  When you explicitly permit disclosure (e.g. marketing partners).

We do not sell your personal data for commercial gain.

4. Data Retention

We retain personal information only as long as necessary for the purposes described (service provision, legal compliance, or legitimate business). When no longer needed, we securely delete or anonymize data, except where backups or retention obligations (e.g., taxes) apply.

5. Security

We implement reasonable technical and organizational safeguards (encryption, access controls, secure networks) to protect your data. However, no system is 100% secure — transmission or storage of data may still carry risk.

In case of a breach, we will comply with applicable law to notify affected individuals and authorities when required.

6. Children’s Privacy

Our Services are not directed to minors under 18. We do not knowingly collect personal information from children under 18. If you suspect we collected data from a child, contact us to request deletion.

7. Your Rights & Choices

Depending on your location, you may have rights such as:

• Accessing or requesting a copy of your personal information

• Rectifying or updating inaccurate or incomplete information

• Deleting or requesting erasure of data (subject to legal exceptions)

• Restricting or objecting to certain processing

• Withdrawing consent (where used)

• Right to data portability

• Opting-out of marketing communications

To exercise rights, email us at the contact provided below. We may require identity verification before fulfilling requests.

8. Cookies & Tracking

We use cookies, web beacons, and similar technologies to:

• Authenticate and manage sessions

• Analyze usage and performance

• Provide personalized content / advertising (where permitted)

You may disable or reject cookies via browser settings, but this may limit functionality of the website or Services.

We do not currently honor “Do Not Track” browser settings, unless required by law.

9. California & Other Regional Rights

If you are a resident of California or other jurisdictions with specific privacy laws (CCPA, CPRA, GDPR, etc.), you may have additional rights, such as:

• Right to know what personal information is collected and disclosed

• Right to opt-out of the sale/sharing of personal data

• Right to non-discrimination for exercising privacy rights

• Right to request deletion or correction

We will comply with applicable regional laws and shall maintain a revised version of this policy for regional disclosures as needed.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will post the updated version on our website with a revised “Last Updated” date. We may notify you by email if required by law.

11. Contact Us

If you have questions, concerns, or requests regarding your data or this policy, reach out to:

Phone: 415-933-1000
Email:  info@zidial.com
Address: 1603 Capitol Avenue Suite 413J PMB 1564, Cheyenne, WY 82001